Frequently Asked Questions &
Client Resources
Common Questions Answered
Clear Answers to Your Repair & Delivery Inquiries
What brands of appliances do you repair?
We repair all major appliance brands, including Samsung, LG, Whirlpool, Maytag, Bosch, KitchenAid, Frigidaire, and GE.
Where are you located and what areas do you serve?
Our main office is located at 20 Venture Dr Unit 15, Toronto, ON M1B 5R3. We serve Toronto, Scarborough, Markham, North York, Etobicoke, and surrounding GTA regions.
Do you offer same-day appliance repair services?
Yes, we offer same-day service availability for urgent appliance diagnostics and repairs whenever possible.
What is included in your White Glove delivery service?
Our white-glove service includes unboxing, in-home placement, complete assembly, initial inspection, and complete packaging disposal.
Are your repair technicians certified?
Yes, all FixMate Pro technicians are certified, fully trained, and updated on modern appliance technologies.
How do I book an appointment online?
You can easily book online through our integrated Housecall Pro online booking portal on our website.
Do you provide medical delivery logistics?
Yes, we provide specialized, secure medical transport solutions adhering to strict compliance protocols.
What phone number can I reach customer support at?
You can call our business phone directly at (647) 584-5670.
What should I do before the repair technician arrives?
Please ensure the area surrounding the broken appliance is clear of personal items and easily accessible.
What payment methods do you accept?
We accept major credit cards, debit cards, and electronic transfers through our secure portal.